A huge thank you goes out to, Mr. Bill Skags of AT&T Wireless. He resolved our customer service problem with the telephone to the satisfaction of all concerned. He placed a credit on our wireless phone account far in excess of the value of the telephone we purchased - in order, he said, to make some reparation for our trouble. He didn't just go outside the box, he set the box aside to do his thinking.
AT&T Wireless should be proud of an employee who puts customer service above matters of policy. I am glad we persisted until we found someone who listened creatively. I asked Mr. Skags if he minded my using his name to thank him here. He didn't mind at all. So I repeat:
Thank you, Mr. Bill Skags.
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4 comments:
Glad to hear customer service still exists. Most of the time when you call a company, you are greeted by a recording asking you to press more buttons. Sometimes zero is not an option. "You have entered an invalid entry." How can zero be invalid if we use this figure everyday?
Try zero and then the pound sign. Sometimes that gets around the problem. Sometimes not, too.
Plus, when you get a call that just starts in with the speil and is a company selling their product with no regard to whether or not you want to hear it, hitting the number 2 will sometimes remove you from their list. It sure cuts off the recording.
Perhaps we should keep Mr S. a secret from AT&T, since he may be working at cross purposes to their No-Customer Service policy!
Ah did have his permission, really Ah did.
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