Saturday, December 29, 2007

Customer Service ...

AT&T is making a distinction between telephones bought as Christmas gifts from bricks-and-mortar stores and those bought from the AT&T internet site. In November, we ordered, via the AT&T web site, a Motorola KRAZR which was destined to be opened December 24th. It gets a strong signal and sounds great. The interior display works just fine. The exterior display, however, is so dark that it can be seen only indoors while tilting it to a light source. I say "seen" advisedly because it certainly is not possible to actually read it.

A customer service representative at AT&T told us that if we had bought it at a local store, AT&T would replace it with another new phone through their "buyers remorse" plan for Christmas purchases. Since it was ordered via the web more than thirty days ago, it can only be replaced, under warranty, with a refurbished phone. Refurbished? Hello, it was activated on Christmas Eve!

What wonderful customer service ...

1 comment:

Big Ed said...

We are not through with this yet, there is more to come from this story on this blogspot, just wait and see.