CVS has taken a hefty swing at consumers' wallets. There is now a cap of $40 per year for the amount of CVS Extra Bucks one can accumulate by filling prescriptions through the CVS pharmacy.
I telephoned the 800 number on the back of the CVS rewards card to ask why my quarterly Extra Bucks coupon printout was for $5.50, instead of four times that amount. Turns out we maxed out our cap limit in January.
When the Rep began to blame the rules governing controlled substances as being the reason for the change, I just held the receiver away from my ear so I would not be tempted to engage in the conversation any further. Or, perhaps, laugh at his tap-dancing routine. I was polite. I thanked him and hung up.
Because we used the Extra Bucks rewards to pay for OTC items, I had ignored a difficult parking situation and the long waits for service. No longer. I am now a free agent.
So, Walgreens, speak to me. I'm listening . . .