We have received a reply from Jarden Corporation about our deceased and un-guarantee-supported Patton fan. Via an email, we have been offered a replacement fan. It is a 20 inch fan: not exactly like the one that died the death. We don't care, at this point, whether it is a Patton clone or not. Just that, hopefully, it will be more quiet.
We have replied, again via email, to Jarden Corporation that we would be delighted with their solution to our problem. We are waiting to hear what will happen next. There was an automated reply. We should hear something more informative shortly, in say, one to two working days.
Jarden, we're anticipating your reply. Anticipation . . .
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3 comments:
Congratulations on a victory of sorts ... wonder what tipped the balance for them... sending you a replacement -versus- allowing an unsatisfied customer to run about telling friends she received such shabby treatment from the company. Customer Service or Customer No Service.....
The emails have been flying back and forth between my computer and the Jarden customer service dept. Finally, they sent me an 800 number along with the model number of the exact fan to replace the one that died. Call that number and order, they said. It will be faster and the stock may not be gone.
I did that and now have an order number in a confirmation email. Seems like progress, no? I will let you know what happens.
Zoom......zoom.....zoom....:)
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