Our nearby CVS seems to have suffered a sea-change during my absence. New faces staff the pharmacy. One recent afternoon, I took a prescription in and asked if I might wait for it to be filled. She told me it would be just a few minutes. It actually was just a few.
Yesterday evening (bad timing because the evening crowd was ahead of me in a long line) I went to pick up a couple of refills that had been called in. Also, an additional order was to be dropped off and kept on file until needed. Sounds simple, no?
The woman behind the counter gave me our refills and then said I should take the new order to the drop-off window.
"You won't take this?" I asked, holding the prescription out to her.
"They prefer them at the drop-off window." She answered and left it dangling from my fingers.
Fuming, I asked BigEd to make the drop off and went to Publix to shop.
So far, there have been offsetting, good and not-so-good, experiences at the CVS pharmacy counter. The balance is about even.
One would think that the balance arm of a customer service scale would be tilted in favor of the customer. Would not one?
This morning, BigEd's car was left at RV Auto to have brakes done. Roly just telephoned to say that it does not need front brakes, only rear ones, and it should be finished before 10 a.m. He will call me when it is ready.
See, CVS? That's how it's done!