In December of last year, we were having connection challenges (my old chief used to tell us that we faced challenges, not issues) with our ATT high speed internet. I signed up for Connectech Plus which is their tech support offered at a monthly fee. They resolved our problems with connectivity and as a bonus, tweaked BigEd's laptop so that it runs much faster.
Tonight, while J and I were watching an old movie, BigEd informed me that the internet had been down for some time. I called Connectech. The automated message advised that most problems could be solved by rebooting the modem and then the computer. We tried that and it worked.
But, I stayed on the telephone line to ask some more questions. I have been listening to the hold-muuusiiiic for 30 plus minutes, now. Luckily we have a handset with a built-in speaker.
Update: Was on hold for 35+ minutes. That's a long time tied to one call.
The rep asked me if I was satisfied with the service. I told him:
Love the service-hate the wait time . . .