Trial and error led me to discover several things: The newest security download from MS Windows causes problems for ZoneAlarm users. Accepting automatic downloads from MS Windows: bad idea. Formerly, they had to ask me for permission and I used to evaluate each download. I got lazy. No more lazy for me.
The ZoneAlarm site has a couple of easy fixes displayed on their home page. I had already found one of these fixes for myself. Otherwise? I would still be trying the toll free number and grinding my molars.
The automated voice at the toll free number for ZA said that there were no free lines, so call later. I would guess they have an overloaded system. This is a definite Catch 22. You have to find a fix before you can get to the site with fixes displayed.
Hello? Microsoft? You out there making friends, again?