Less than a guarantee ago, we acquired a printer from HP. The Amazon reviews said it was noisy but fast and printed well. It was also on sale. That last attribute was a major decider.
We set it up and found that it was noisy but fast and printed well. Huh.
We have also gotten to know HP tech support really well. Over time, the printer has suffered three instances of Carriage Jam: the carriage that holds the ink cartridges stays on the right hand side of the printer and will not move. Each incident prompted a log on to tech support for an on line chat.
Twice, they walked me through procedures to get it working again. I finally wrote the serial and model numbers on an envelope and stuck it under the printer for easy access.
During the third jam, the carriage became adamant that moving was not an option. It was stuck on the right side and happy about it. We were not.
During a follow-up telephone call, an HP hardware supervisor inquired whether we would accept an electronic gift card usable on the HP site. The e-card was generous enough to allow an upgrade.
(This e-card-option was finally offered after I declined to submit a credit card number over the phone as *collateral* for having a replacement printer shipped to us and returning ours to them prepaid.)
This process was a two-day marathon of on-line-chats and phone calls.
Today, I go to the retina specialist for a shot in the eye. In comparison, it will be just a pleasant interlude . . .