Tuesday, April 27, 2010

Full service cable . . .

We check the U-verse availability site at least once a week. So far, negative describes our status.

We had a storm yesterday that was almost strong enough to take the door out of my hands when I peeked out. We lost cable service during the battering and I called Comcast to report the outage. An appointment was set up for today. We suffered a spontaneous, miracle cable-cure about 5:30 or 6 p.m. So I called back to let Comcast know we were up and running. They were supposed to cancel the service call.

This morning, a giant spool of cable, which was towed by a Comcast truck, parked in our swale. It was a coincidental visit to repair a sagging cable which runs along our back fence.

Yes, Comcast, you can enter our back yard. Yes, Comcast, you can trim the Bougainvillea which has grown up, over the sagging cable and overhangs our yard. The roots originate in a neighbor's yard and J has been meaning to cut it back from our side.

Bougainvillea is nasty with thorns and the Comcast person used a chain saw on it. This was overkill but allowed him to avoid close contact. Nobody wants a hug from a Bougainvillea.


The final result was that we will receive a refund for the Comcast service-time lost and also received some free yard work.

I wonder if U-verse can top that . . .

3 comments:

Zeta said...

We are not sure if AT&T U-verse customer service can top that because we haven’t lost our connection very often. U-verse has so many more features than Comcast. Recording three shows while falling asleep on the couch is a big bonus for catching up over the weekend. You can even select to record a certain TV show continuously until you request the recording to stop permanently. We have a nice library of TV recordings we like to view on a regular basis when it’s convenient for both of us. One of my favorite features is to fast forward through all the commercials if you are viewing a show already recorded. Almost feels like cheating.

RANGER said...

We can only record two at a time. Boooo!

The biggest plus for U-verse will be the feature of being able to watch any recorded program from anywhere and do it simultaneously on multiple sets if we want to. I still can't imagine the convenience of it.

I have got to the point of resenting not being able to FF through those pesky ads if we are watching in real time.

Zeta said...

Me too. LOL....