Many mango seasons ago, J and I bought a console stereo which, upon delivery and set-up, was discovered to be broken. The store exchanged it for another one which worked for years.
Similar experiences have happened with various other purchases: an air conditioner lost its coolant a week after installation, new television set with a lovely picture but no sound, a refrigerator would not get cold enough, the A/C on a brand new van quit while we were taking it on its first summer vacation. It began to be funny. We began to laugh about it as the circumstances were enacted again and again with a clothes dryer, coffee maker, toaster and blender.
But now, it is not so funny. The wonderful washer that we have had for two days and which cleans our clothes so well does not approve of me, personally. There is a sharp area on the underside of the door that actually grabbed my nylon robe. The robe was dangling from the base of the door in a strange manner - as if it did not want to be washed. I freed it and I now have a little cut on the tip of my thumb as a souvenir of the encounter.
I telephoned Best Buy and they are going to exchange it for another one.
What do you want to bet that the exchangee will last forever, almost?