On September 26th, a digital cable box declined to operate as it had been doing and we had the repair technician out the very next day. The tech replaced some cable and the problem seemed to be repaired. Everything worked great for one additional day. Then another box declined to show us any pictures, at all, at all.
It took another day to get someone to look at it. That someone did a lot of fiddling with equipment, unhooking stuff, testing. He determined that the signal was set too high. A different type of someone would have to reset the signal - not his job.
Resetting of signals is not done at one's home, and the cable company declines to inform you when they do it. They seem to assume that if your cable suddenly begins to show you stuff, you will know they did something that repaired it. Customer information is not really a priority, evidently.
We waited until another day went by, not seeing anything through the bad, bad box. I telephoned to say we were still not happy and was informed the signal had been reset and we should be repaired. NOT, I said.
Today, per early morning appointment, the third repair tech showed up and isolated the problem within a few minutes.
The second guy, who did all the testing, unhooking, etc., had forgotten to connect the cable box and the cable back together.
At last, someone else with a duhhh.
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3 comments:
"GI-GO" shouldn't apply to the tech who comes calling to solve your problems!
What's worse, they all had a hard time with English. They all just came off the boat and it obviously doesn't take much to work for this company. We have worse problems than this.
I am not sure all of them had a hard time with English. Just the last one, who was the real fixer.
He said he came here six months ago, from Cuba. His accent, in English, was so good that we assumed he knew more English than he did.
His technical jargon was knowledgeable in English, at any rate.
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